Effective Date: 1 September 2026
Salona’s Dental Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you communicate with us through WhatsApp.
1. Information We Collect
When you use WhatsApp to communicate with Salona’s Dental Care, we may collect:
- Your name
- Your WhatsApp/mobile phone number
- Appointment details, including appointment date and time
- Messages that you send to us
- Your appointment confirmations or cancellations
- Information necessary to provide and manage your dental appointments
We only collect information that is reasonably necessary for providing and managing our services.
2. How We Use Your Information
We may use your information to:
- Send appointment reminders through WhatsApp
- Allow you to confirm or cancel appointments
- Respond to your WhatsApp messages
- Communicate appointment-related information
- Manage and update your appointment records
- Provide customer service and administrative support
We do not use WhatsApp appointment communications for unrelated purposes without appropriate consent.
3. WhatsApp and Meta
WhatsApp communications are delivered using the WhatsApp Business Platform/WhatsApp Cloud API operated by Meta. Your messages are transmitted through WhatsApp and may be processed by Meta in accordance with WhatsApp’s and Meta’s applicable terms and privacy policies.
4. Protection of Your Information
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or misuse. Access to appointment and communication information is restricted to authorized personnel who require it for legitimate clinic purposes.
5. Data Retention
We retain personal information and WhatsApp communication records only for as long as reasonably necessary for providing our services, maintaining appropriate dental and administrative records, complying with applicable legal requirements, and resolving disputes.
6. Sharing of Information
We do not sell or rent your personal information. Information may be shared with service providers that are necessary to operate our appointment and communication systems, including WhatsApp/Meta and technology providers supporting our systems. We may also disclose information when required by applicable law or to protect the rights, safety, or security of our patients, staff, or clinic.
7. WhatsApp Communications
By communicating with Salona’s Dental Care through WhatsApp, you acknowledge that messages are being transmitted through a third-party messaging platform. You may choose not to receive WhatsApp appointment communications. If you do not wish to receive such messages, please contact Salona’s Dental Care and we will assist you with available communication options.
8. Your Rights
Depending on applicable law, you may have rights concerning your personal information, including requesting access to, correction of, or deletion of certain information. To make a privacy-related request, please contact Salona’s Dental Care.
9. Contact Us
Salona’s Dental Care
For questions regarding this Privacy Policy or your personal information, please contact the clinic directly.
Phone: 0129 4168799
Email: salonadentalcare799@gmail.com
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The updated version will be published on this page with a revised effective date.
Salona’s Dental Care — WhatsApp Appointment Communication Privacy Policy
Effective Date: 1 September 2026